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COVID FAQs

covid measures

FAQs

What time are you open?
We open at 10am everyday.

Can I bring a pushchair?
Yes, although we have stairs, there is a buzzer which can be used to alert staff, who can help carry pushchairs, etc.

Are you wheelchair accessible?
Not yet, however we are hoping to install a lift in 2022/23. In the meantime, we've created a detailed access statement to provide as much information about our facilities as possible.

Can I share my member discount with others?
The member ticket discount is designed as a benefit for the member themselves, so it can only be used once per performance, and can't be used when using free tickets. However we've made the other member benefits more inclusive - you can use your member discount for unlimited food & drink at the bar, and you can use more than one free ticket for the same performance if you wish.

Do you have reduced price tickets for younger people/older people/ NHS/etc?
Instead of concessionary tickets we offer a concessionary membership, which includes a free ticket plus all our other member benefits for the year, including 20-50% off tickets and 10% off at the bar. You can purchase concessionary membership here, and book using the free ticket straight away... Alternatively, we're at the box office every evening. :)
Also, guests aged 15-24 can access £5 tickets all day every day with our 15-24 Membership.

Can I use my free member tickets online?
To take advantage of your free tickets online all you will need is your patron number and your email address.
You will then need to take the following steps on our website...

  1. Select the screening you would like to attend, you'll then be taken to the ticket selection page.
  2. Select the number of 'Free Member Tickets' you would like to use and click continue.
  3. You'll then be brought to the seat selection page. Pick out the seats you would like and click continue once again.
  4. You'll then be asked to enter your membership details.
  5. If you are redeeming more than 1 free ticket from the same membership, you'll need to re-enter the same membership details the necessary amount of times.
  6. Then, click apply!
If you have any trouble with booking, or you're not sure what your patron number is, please email hello@thecastlecinema.com and we'd be happy to help.